Tele Marketing Executive

2 weeks ago

Makarpura Vadodara Gujarat, India Navashrit Fianancial Services Full time

The Telecalling Executive will be responsible for making and receiving phone calls to support sales, marketing, or customer service efforts. The role involves explaining products or services, resolving customer queries, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- **Outbound Calls**: Make outbound calls to potential customers to promote products or services, answer inquiries, and secure sales leads.
- **Inbound Calls**: Handle incoming customer inquiries and provide relevant information, offering support for product/service-related queries.
- **Lead Generation**: Identify potential leads by gathering customer information and qualifying prospects through effective communication.
- **Customer Relationship Management**: Build and maintain strong relationships with customers by providing excellent service and follow-ups.
- **Sales Promotion**: Explain product features and benefits to potential customers, encouraging them to make a purchase or subscribe to services.
- **Data Entry and Record-Keeping**: Maintain accurate records of customer interactions, follow-up schedules, and lead status in CRM systems.
- **Handle Complaints**: Resolve customer complaints or concerns in a professional and timely manner, escalating issues when necessary.
- **Target Achievement**: Work towards meeting daily, weekly, and monthly call and sales targets set by the team leader or manager.
- **Feedback Reporting**: Provide feedback on customer trends, queries, and suggestions to improve products or services.
- **Script Adherence**: Follow the script provided for outbound and inbound calls while ensuring a personalized approach in each interaction.

**Key Skills & Qualifications**:

- **Communication Skills**: Excellent verbal communication and listening skills.
- **Persuasion and Negotiation Skills**: Ability to convince customers and close deals or effectively resolve issues.
- **Customer-Centric Attitude**: Strong focus on customer satisfaction and relationship management.
- **Multitasking**: Capable of handling multiple tasks, including managing calls, updating records, and following up with clients.
- **Patience and Problem-Solving Skills**: Ability to handle challenging customers or complex inquiries calmly and efficiently.
- **Experience**: Previous experience in telecalling, customer service, or sales is a plus.
- **Technical Skills**: Basic computer knowledge, especially in handling CRM systems or call center software.
- **Language Proficiency**: Proficiency in [specific languages required by the job].
- **Education**: Minimum high school diploma or equivalent.

**Job Types**: Full-time, Part-time, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Expected hours: 30 per week

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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