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Customer Service Executive

3 weeks ago

Mumbai, India Expeditors Full time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Qualifications**:

- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
- Rate domestic transportation bills.
- Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
- Ensure accurate and timely client and vendors billing.
- Maintain damage records and backorder logs.
- Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Additional Information

Job location - Mumbai (Bhiwandi)

Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.