IT Support Executive

**A career without limits**

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The Role: IT Executive - South Asia**

Be part of a world-class airline as an IT Executive in South Asia, where you’ll play a vital role in delivering and supporting British Airways’ IT products and services across our regional operations. Based in Delhi, this role ensures smooth technology operations across our South Asia offices, maintaining high standards and continuous improvement in service delivery.

**What You’ll Do**:

- Act as the main on-site contact for all IT-related issues within South Asia, especially at CallBA offices, ensuring quick and effective resolution.
- Support and maintain IT systems to British Airways’ standards, guaranteeing high availability and compliance with security policies.
- Collaborate with internal and external stakeholders, including UK and Chennai EUC teams, to ensure seamless operations and support.
- Monitor, log, and triage IT incidents and requests, guiding users toward timely solutions while escalating appropriately when necessary.
- Deputise for the IT Manager during periods of absence, providing leadership and continuity in IT service delivery.
- Ensure third-party vendors adhere to BA's IT standards during on-site support activities.
- Deliver user training on IT tools and processes and promote IT best practices across the region.

**What You’ll Bring to British Airways**:

- A proactive and customer-focused approach with a sense of urgency in delivering results.
- Strong communication and interpersonal skills, with cultural sensitivity and the ability to work collaboratively across teams.
- Exceptional organisational skills with the ability to prioritise, plan, and manage multiple tasks efficiently.
- A self-motivated and resilient mindset, with the ability to work independently and take ownership of tasks.

**Your Experience**:

- At least 2 years in an IT support role within a medium to large organisation.
- Broad understanding of ITIL principles and service delivery methodologies.
- Hands-on experience with end-user support, system administration, and incident resolution.

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.