Trainer Group Retirement Services-1

**Grow your career with a growing organization**

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As a Trainer, you will be responsible for providing theoretical and on-line system training for Customer Processing Representatives (CPR) in the office. You will also be required to assist in reviewing training materials and assist with communication to the teams. In your role, you will act as a senior technical resource and may be called upon by other departments for feedback. In times of no training, you may be asked to assist with backlog or with other projects.

Accountabilities:

- Keeping up to date with all processes and technology using hands-on experience
- Training and development of new CPRs, performing quality reviews, monitoring progress and action plans with the Associate Manager and seeing them through to the audit stream
- Ongoing learning and skill acquisition of CPRs
- Identifying and eliminating inefficiencies
- Solving unusual or unique problems and issues using all resources and/or contacts available
- Being an exemplary role model for others, promoting professionalism and a collaborative environment
- Communicating and distributing appropriate and accurate information
- Working closely with the Associate Manager, pro-acting for the development and enhancement of individual and team performance

Required Competencies and Behaviours:

- Customer service focused with a positive, can-do attitude
- Skilled in Microsoft Office tools including Word, Excel and Outlook
- Excellent communication skills, both written and verbal in English
- Excellent communication skills; both written and verbal (must be comfortable speaking in front of a classroom of trainees)
- Organized and able to work in a dynamic and changing environment
- Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
- Ability to instill quality and efficiency in day-to-day activities/processes
- Ability to recognize opportunities for improvement and recommend and support change
- Strong interpersonal skills - team player and inherent leadership skills a must
- Use of sound judgment in decision making
- Working knowledge of rules and regulations as they relate to GRS products is an asset
- A reliable team player with excellent attendance and behaviours that align with our values and culture
- Lives our values of Customer View, Integrity, Partnership and Communities
- The role requires a flexible work schedule in start and end times
- Knowledge of investment/retirement arrangements and/or business processes within Group Retirement Services would be an asset

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

**COVID