Non Voice Process

2 days ago

Egmore Chennai Tamil Nadu, India Deforay technology Full time

A Voice Process Executive manages customer interactions primarily through phone calls, handling inquiries, resolving complaints, and providing information about products or services. Key responsibilities include maintaining high customer satisfaction by identifying needs, accurately documenting interactions in CRM systems, following up on requests, escalating complex issues, and meeting performance targets. Essential skills for this role are excellent verbal communication, active listening, problem-solving, adaptability, and the ability to work effectively under pressure.
- Key Responsibilities
- Customer Interaction: Answering and managing a high volume of incoming and outgoing calls from customers.
- Issue Resolution: Effectively resolving customer queries and complaints to ensure customer satisfaction and retention.
- Information Dissemination: Providing accurate information about products, services, or other relevant details.
- Record Keeping: Accurately maintaining customer records and call details in Customer Relationship Management (CRM) systems.
- Follow-up & Escalation: Following up on customer requests and escalating complex issues to appropriate departments or team members.
- Performance Management: Meeting established performance targets and quality standards set by the organization.

**Required Skills**:

- Communication: Strong verbal communication and active listening skills are crucial for clear and effective customer interactions.
- Problem-Solving: The ability to identify problems and provide effective, customer-focused solutions.
- Patience and Calmness: Maintaining a calm and patient demeanor, especially in high-pressure situations or when dealing with difficult customers.
- Adaptability: Flexibility and the ability to adapt to different customer interactions and changing call scenarios.
- Education: Typically requires a high school diploma or GED.
- Language Proficiency: Strong command of the primary language of communication, such as English.
- Experience: Prior experience in customer service or a similar role can be advantageous

Pay: ₹8,194.42 - ₹42,520.46 per month

**Benefits**:

- Food provided

Work Location: In person

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