non voice process

7 days ago

Sriperumpudur Chennai Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 96,768 - ₹ 5,10,657 per year
  • A non-voice process job involves performing tasks and handling customer interactions through written communication channels like email, chat, and social media, rather than phone calls. Responsibilities in these roles often include data entry, document processing, content moderation, market research, and technical or customer support via digital platforms. Success in these positions requires strong written communication skills, attention to detail, accuracy, and proficiency in digital tools to manage information and resolve issues efficiently.
  • Key Responsibilities
  • Customer Support: Respond to customer inquiries, issues, and complaints via email, chat, and social media.
  • Data Management: Enter, update, and manage data accurately in computer systems and databases.
  • Document Processing: Handle and organize documents, including processing orders, creating reports, and managing financial transactions.
  • Information Handling: Maintain thorough documentation of customer interactions and manage sensitive customer information.
  • Collaboration: Work with other departments to resolve complex customer issues or provide support.
  • Required Skills and Qualifications Strong Written Communication: Excellent ability to express information clearly and professionally in writing.
  • Attention to Detail: Precision and accuracy in data entry, information management, and task completion.
  • Digital Proficiency: Skill in using computer applications, data management tools, email clients, and chat platforms.
  • Problem-Solving: Aptitude for analyzing issues and providing effective solutions to customer requests.
  • Time Management: Ability to work efficiently, meet deadlines, and prioritize tasks in a fast-paced environment. Typical Non-Voice Process Areas
  • Customer Service: Handling general customer inquiries and support requests through various digital channels.
  • Content Moderation: Monitoring and managing user-generated content on digital platforms to ensure compliance.
  • Market Research: Conducting surveys, analyzing data, and compiling reports to identify trends.
  • Technical Support: Providing technical assistance for hardware, software, or network issues via email or chat.
  • Tamil candidates only

Job Type: Full-time

Pay: ₹8, ₹42,543.70 per month

Benefits:

  • Food provided

Work Location: In person

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