IT Service Support Intern

2 weeks ago

Chennai Tamil Nadu, India Logitech Full time

**The Role**:
Logitech is looking for an IT Service Support Intern to provide IT support and training to our end-users across India and other regions. The role requires a service-oriented mindset, along with creativity in problem-solving. We are seeking an individual who is open, flexible, and a strong communicator. If you enjoy participating in projects and tackling challenges, this is an ideal opportunity for you.

The IT Employee Experience & Services Team is a global team that collaborates with other departments to support end users and IT equipment at Logitech sites.

**Your Contribution**:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:

- Troubleshoot hardware and software issues both locally and remotely.
- Conduct IT onboarding activities for new employees.
- Assist in the discovery of new IT business tools to support our business users and internal IT teams.
- Collaborate with internal IT teams on system testing, integration, and maintenance.
- Participate in product testing with business groups.
- Seek, suggest, evaluate, and implement process and technology improvements.** Key Qualifications**:
To be considered, you must bring the following minimum skills and behaviors to our team:

- Experience in end-user desktop support
- Proficiency in troubleshooting Windows 11, M365 and MacOS
- Knowledge of Google Workspace
- Strong communication skills, with comfort in working with various stakeholders
- Good knowledge of hardware installation, cabling, and troubleshooting
- Troubleshooting skills for bug identification and resolution
- Strong customer service skills
- Excellent teamwork skills
- Ability to work independently within a remote team
- Fluent in English

**Additional Preferred Skills**:

- Knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, or similar tools
- Familiarity with advanced printer/peripheral device troubleshooting and patch management
- Project management/design thinking skills

**Education**:

- Obligation to complete high school education
- Currently pursuing an IT diploma/college or seeking a first IT-related experience

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