Customer Care Executive
1 week ago
**Job Title: Customer Care Executive (Chat Process)**
**Client: Myntra**
**Location: Work from Office (WFO)**
**Total Openings: 50 (Batch 1: 25 | Batch 2: 25)**
**HR Handover Date: 18th January 2025 (Saturday)**
**Job Description:Key Responsibilities**:
- Handle customer queries via chat for Myntra and provide effective resolutions.
- Ensure excellent typing and communication skills to deliver a superior customer experience.
- Adhere to assigned schedules and rotational shifts as per the job requirements.
- Maintain professionalism and timely reporting during the shift.
**Eligibility Criteria**:
- **Educational Qualification**:
- Minimum 12th Pass (Undergraduate).
- Original mark sheets will be required during the joining process.
- **Experience**:
- **Typing & Communication Skills**:
- Typing speed: Minimum 35 WPM (Words Per Minute).
- Communication skills: Should score Skill Level 4 or above.
**Additional Details**:
- **Shift Timings**: 9-hour shifts within the working window of 7:00 AM to 2:00 AM.
- **Males**: Rotational shifts within the working window.
- **Females**: No night shifts; the last shift will end by 8:00 PM (11:00 AM to 8:00 PM).
- **Training Schedule**:
- **Batch 1**: Day Shift (Mixed Batch - Male + Female).
- **Batch 2**: Night Shift (Only Male).
**Compensation**:
- ₹20,500/- CTC per month (₹16,500 in-hand).
- **Freshers**:
- ₹15,000 stipend (in-hand) during the training period.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
**Location**:
- Indore, Madhya Pradesh (required)
Work Location: In person
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