CRM Executive

2 days ago

Cannanore, India Bisaura Technologies Full time

**Full Job Description**

**Who are we?**

**LuxYou Jewels** is a fast-growing jewelry brand based in Dharmadom, known for its handcrafted South Indian collections that blend traditional charm with modern elegance. As our customer base expands, we’re looking for a dedicated **CRM Executive** to manage our customer relationships and digital communication channels.

**What opportunities do we provide?**

Be part of a rising luxury jewelry brand
Hands-on experience in managing customer interactions and social media
Grow your communication, coordination, and CRM skills
Opportunity to build long-term customer connections and brand loyalty

**Key Responsibilities**:

- **Lead Management**: Follow up with leads from WhatsApp, Instagram, phone calls, and walk-in inquiries.
- **CRM Tracking**: Maintain proper records of leads, customer interactions, and follow-up status.
- **Social Media Coordination**: Respond to Instagram DMs/comments and assist with post scheduling and basic content support.
- **Phone Call Handling**: Attend calls, explain product details, and resolve customer queries professionally.
- **WhatsApp Business Handling**: Engage actively with customers via WhatsApp, share product details, offers, and ensure timely replies.
- **Customer Support**: Create a friendly and helpful communication environment to retain and convert leads.

**Skills & Qualifications**:

- Any graduate (Freshers can apply)
- Fluent in Malayalam and English (Hindi is a plus)
- Comfortable using Instagram, WhatsApp Business, and basic mobile tools
- Good communication, follow-up, and time management skills
- Friendly, polite, and customer-focused attitude

**Job Details**:

- **Job Title**: CRM Executive
- **Location**: Dharmadom, Kannur (Onsite only)
- **Employment Type**: Full-Time
- **Shift**: 10:00 AM to 5:30 PM
- **Working Days**: Monday to Saturday
- **Salary**: ₹10,000 - ₹15,000 per month
- **Start Date**: Immediate
- **Perks**: Mobile/Internet allowance (as per company policy)

**If you're someone who loves communicating, staying active on social media, and providing a great customer experience - join us at LuxYou Jewels and be a part of our growing journey**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

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