Inbound Customer Service Agent

3 days ago

Mangalore Karnataka, India Connectia Technology Full time

**About Us**:
Connectia Technology is a dynamic IT company offering services in website development, software, app development, and e-commerce solutions. We're committed to delivering high-quality results at the best prices. As we grow, we're looking for a dedicated and customer-focused Customer Service Agent to enhance client satisfaction, manage inquiries efficiently, and ensure a seamless service experience

**Job Summary**:
As an Inbound Call Center Representative in the BPO/Customer Service sector, you play a crucial role in providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. This position is vital to the success of our company as it directly impacts customer retention, brand reputation, and overall customer experience.

**Key Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Experience**:

- Fresher

**Location**:

- Mangalore

**Shift**:

- Rotational Shift

**Salary**:

- 15000 to 20000 per month

**Skills Required**:

- Excellent Communication Skills (English Speaking),Good with Computers.

**Qualification**:

- Graduation

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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