Inp - Customer Service Associate Ii-consumer

6 days ago

Gurgaon, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**: Full Time

**Type of Hire**: Experienced (relevant combo of work and education)

**Education Desired**: General Equivalency Diploma

**Travel Percentage**: 0%

General Duties & Responsibilities
- Serves as the primary contact for inbound customer issues and escalates technical product-related issues to the appropriate department.
- Resolves a targeted percentage of consumer inquiries about FIS products and services.
- Troubleshoots customer problems, identifies root causes, and uses resources effectively to find solutions.
- If unable to resolve problems, escalates them to the appropriate resource for further assistance.
- Tracks and documents customer support requests and ensures accurate information is entered.
- Meets job standards, such as quality, adherence to schedule, and average handle time.
- May provide guidance and mentoring to less experienced associates.
- Performs other related duties as assigned.

Education Requirements
High school diploma or GED

General Knowledge, Skills & Abilities
- Knowledge of FIS products, services, and business operations
- Excellent customer service skills
- Effective verbal and written communication skills
- Computer navigation and operation skills
- Ability to work independently and in a team

FIS Job Level Description
This is a developing support role. The associate should have moderate skills with a high level of proficiency. They will primarily respond to routine inquiries, but must also be able to adapt as needed. Additionally, the associate should be able to handle upset customers effectively and turn negative situations into positive ones. They may also provide guidance to less experienced professionals. This role typically requires at least two years of experience in a call center or customer service-related job, preferably in the financial services industry.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS primarily follows a direct sourcing model, and only a small portion of hiring involves recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list, and is not responsible for any fees related to such resumes submitted to job postings or our company.

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