Reservations Associate

15 hours ago

New Delhi, India IHCL Full time

Job Responsibilities

**Job Descriptions
**Reservation Associate - Reservations
**Reports to - **Revenue Manager

**Responsibilities:
- Answering an incoming reservation call, the voice should be well modulated pleasant and courteous
- When attending the reservation call check what type of reservation it is and have to proceed according to the nature of reservation as well as type of reservation respectively
- Check the availability of the room /the type of room / and confirm the reservation
- Try to up sell the higher category rooms
- Ensure if all the details are filled in the advance reservation form
- See that all amendments / cancellations are to be made in the amendments /cancellation forms without any mistakes
- When the reservation are made /read in completely the entire message understand and ascertain the request
- In return to confirm the reservation use the same method of confirmation
- To keep all sales office update on closed out / sold out dates and category of rooms periodically
- To ensure to reply to all requests
- All block booking reservations are to be directed to the sales executives as it requires a lot of follow up work
- In the absence of the sales executive all the details like company name and other details pertaining to the block reservations are to be sent to the sales department
- To sort out and attach all correspondence with respective advance reservation forms
- To print out arrival list giving appropriate command to the computer
- To check all bookings with advance reservation forms and correspondence respectively- Any other responsibilities assign to you from time to time

Job Requirements

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