Reservation Associate/executive

5 days ago

New Town Kolkata West Bengal, India Goroomgo Pvt. Ltd. Full time

Job Title**:Reservation Associate/Executive**

Location: Kolkata, West Bengal

About Us:
Goroomgo Travel Agency is a leading hospitality company seeking enthusiastic and motivated individuals to join our reservations team.

Job Summary:
As a Reservation Associate/Executive, you will manage room reservations, provide exceptional customer service, and ensure seamless guest experiences. Your expertise will help us maintain high standards of service and efficiency.

Key Responsibilities:
2. Process reservations, cancellations, and modifications accurately.

3. Provide rate information, room availability, and hotel services.

4. Respond to customer queries and resolve issues promptly.

5. Maintain accurate records and update reservation systems.

6. Meet and exceed customer satisfaction targets.

**Requirements**:
1. 0-1 years of experience in hospitality reservations

2. High school diploma or equivalent required; hospitality degree preferred.

3. Excellent communication and interpersonal skills.

4. Basic computer knowledge (MS Office, reservation software).

5. Ability to work in a fast-paced environment.

Desirable Skills:
1. Certification in hospitality or revenue management.

2. Familiarity with revenue management principles.

3. Knowledge of hospitality industry trends.

4. Fluency in multiple languages.

5. Experience with reservation software.

What We Offer:
1. Comprehensive training (for freshers).

2. Competitive salary.

3. Opportunity for career growth and development.

4. Comprehensive benefits package.

5. Dynamic work environment.

6. Recognition and rewards for outstanding performance.

Note:

- Freshers can also Apply
- Salary and incentives will vary based on experience.

Pay: ₹8,000.00 - ₹13,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9147375303

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