Client Implementation

**Job Title
- **FX4Cash Center Specialist

**Location
- **Mumbai

**Role Description**

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

The FX4Cash Center Specialist role is a multitasking role for FX4Cash. It consists of being the Center of Excellence for FX4Cash to provide information and updates to all parties, from internal sales, product, and service groups to external clients, assisting with client and sales for product solution, training/coaching (internally and externally), and a variety of ad hoc requests with a strong focus on analytical work.

The FX4C Platform Delivery role within the FX4Cash Team includes the following:

- Works with various internal stakeholders (Product specialists, Product management IT, Sales, RM, other counterparts) to support the FX4Cash product
- Become the Center of Excellence for FX4Cash
- Complete understanding of end to end transaction process to assist with processing questions, solutions for clients and troubleshooting assistance with Technical teams.
- Complete understanding of product functionality and capabilities
- Prepare training materials and business presentations.
- Research and provide information to sales, product or service regarding clients setups, issues, etc
- Provide analytical reports
- Organise and Run Stakeholder Calls, including meeting collateral preparation, minutes and action tracking.
- Partner with Sales to work with clients on solutions
- Support the FX4Cash Product and Commercialization teams as well as the global Sales teams with business analysis as desired and requested by them
- Creation and maintaining of work instruction manuals for the process
- Establish, develop and cultivate relationships between the various stakeholders (implementations, sales, PS)
- Ability to effectively interface with people at multiple levels in the organization and clients
- Responsibility of all task/deliverables to be met on a timely fashion
- Ability to manage more than one project and multiple delivery dates at a time
- Work effectively in a matrix environment in a global organization
- Comply with all DB policies and procedures

**Your skills and experience**
- Analytical and process driven with structured work ethics
- Ability to understand complex technology structures to be able to understand various systems and set ups involved
- Excellent office skills to include experience with MS Word, Excel, and PowerPoint
- Good conceptual grasp of FX payments, pricing and market terminology
- Knowledge of Corporate cash management and general correspondence banking would be an added advantage

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.