Front Office Supervisor

6 days ago

Kochi, India Copious Consult Full time

WE ARE HIRING FOR A FIVE-STAR HOTEL IN KOCHI

DESIGNATION : FRONT OFFICE SUPERVISER

SALARY : 20000

LOCATION : KOCHI

Job Description: We are seeking a highly motivated and experienced Front Office Supervisor to join our hotel team. As a Front Office Supervisor, you will be responsible for overseeing the front desk operations and ensuring exceptional guest service. Your primary focus will be to lead and support the front office team while maintaining a professional and welcoming environment.

**Responsibilities**:

- Supervise the front desk operations, including check-in, check-out, guest inquiries, and reservations, ensuring efficiency and accuracy.
- Train and develop front office staff to deliver exceptional customer service and maintain high standards of performance.
- Resolve guest issues and complaints in a timely and professional manner, ensuring guest satisfaction and retention.
- Assist with scheduling and coordinating the front office team to ensure proper coverage during all shifts.
- Monitor and maintain the front desk area, ensuring cleanliness, organization, and adherence to hotel policies and procedures.
- Handle cash transactions, maintain accurate records, and ensure compliance with financial procedures.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- a frontoffice supervisor (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 7736050333

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