Process Trainer

**Job Summary**:
The Process Trainer will be responsible for designing, delivering, and assessing training programs for employees in the Business Process Outsourcing (BPO) industry, specializing in Life Insurance and Stock Broking domains. This role focuses on enhancing the operational efficiency and product knowledge of the employees while ensuring compliance with regulatory standards. The Process Trainer will work closely with management, team leaders, and quality control teams to identify training needs and drive performance improvement.

**Key Responsibilities**:

- **Training Program Development**:

- Design and develop training materials, modules, and presentations for new hires and ongoing employee development related to life insurance and stock broking processes.
- Customize training content to address client-specific requirements and compliance regulations.
- Update training materials to align with changes in industry regulations, technology, or business processes.
- **Training Delivery**:

- Conduct classroom, virtual, and on-the-job training sessions for both new hires and existing employees.
- Deliver product-specific and process-oriented training, focusing on life insurance policies, claims, underwriting, stock broking operations, and trading processes.
- Use diverse teaching methods (presentations, role-playing, case studies, etc.) to cater to various learning styles.
- **Performance Monitoring & Feedback**:

- Assess trainees through tests, role plays, and evaluations to ensure they meet the set competency levels.
- Identify areas for improvement in employee performance and create targeted training solutions.
- **Process Improvement**:

- Work closely with operations and quality teams to identify training gaps, workflow bottlenecks, or process inefficiencies.
- Recommend changes to improve workflow processes, employee performance, and customer satisfaction.
- **Compliance & Documentation**:

- Ensure all training content complies with industry regulations, particularly in life insurance and stock broking.
- Maintain accurate training records, including attendance, performance metrics, and feedback for compliance audits and internal reviews.

**Required Qualifications**:

- Bachelor’s degree in Finance, Insurance, Business, or a related field.
- Minimum of 2-4 years of experience as a Process Trainer, preferably in a BPO environment.
- In-depth knowledge of life insurance products, underwriting, policy servicing, claims, and stock broking operations.
- Familiarity with industry regulations and compliance requirements in both life insurance and stock broking domains.

**Key Skills**:

- Strong knowledge of life insurance and stock broking processes.
- Excellent presentation and communication skills.
- Ability to assess and adapt training methods to fit diverse learning styles.
- Analytical mindset with the ability to identify training needs and process improvement opportunities.
- Strong organizational skills and attention to detail.
- Proficiency in MS Office and training software (LMS, etc.).

**Preferred Qualifications**:

- Certifications in Life Insurance, Securities, or related fields (e.g., IRDA certification, NISM certifications for stock broking).
- Experience in curriculum design and development.
- Exposure to handling large-scale training projects in a BPO environment.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person