Cse (Customer Service Executive)

1 week ago

Anand, India careers@d2pautoparts.com Full time

**Job Summary**
You will join our e-commerce team based in ANAND where we have Modern Brand new office to manage our various sales channels that sell into the UK and the rest of the world. You will be required to manage customer queries, and manage product listings and pricing. The role also involves searching for business and product development.
**Responsibilities and Duties**
- Respond to customer service issues in a timely manner.
- Supervise day-to-day operations in the customer service department.
- Maintain accurate records and document all customer service activities and discussions.
- Create effective customer service procedures, policies, and standards.
- Resolving customer complaints brought to your attention
- Strong verbal, analytical and written communication / presentation skills
- Possessing excellent product knowledge to enhance customer support
- Ensure that our clients receive the highest level of customer service on all of our sales channels
- Maintaining a pleasant working environment for your team

**Required Experience, Skills and Qualifications**
Work experience with marketplace channels - specifically eBay and/or Amazon can be added advantage.
- A bachelor’s degree in administration or related field.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Proficiency in Microsoft Office and customer service software
- Knowledge of mediation and conflict resolution techniques is preferable.
- Outstanding written and verbal communication skills.

Proficiency in Microsoft Office and customer service software

Job Type : Full-time

**Salary**: Is no bar for the right talent

Working Hours: Monday - Friday 1pm to 10pm and Saturday 9-4pm

Work Remotely
- No

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- UK shift

COVID-19 considerations:
You will have full support to be protected from Covid, Initially working from home.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)

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