Customer Care Representative

Job Title: Customer Care Representative
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers’ concerns are addressed is vital to the success of Barclays. We’re driving change to be the digital leader in the market, which means our customer service teams are more important than ever.

What will you be doing?
- You will be receiving inbound phone calls/chats from customers and service their needs effectively and efficiently
- Understanding and analysing customer needs
- Listening/Reading actively and establishing rapport with our customers
- Adhering to compliance regulations and security policies

What we’re looking for:
Effective communication, including questioning skills.
- Ability to work independently or as part of a team.
- Achieving high standards and delivering results with accuracy and attention to detail.
- MS Office Applications

Skills that will help you in the role:

- Graduate & above in any discipline
- 6+ months of experience in customer service/call centre experience
- Excellent oral communications skills and written skills
- Focus on the customer and a positive, professional attitude

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.