Guest Service Assistant

5 days ago

Fazilpur Gurugram Haryana, India Hostie Holiday Homes Pvt Ltd. Full time

**Responsibilities**:

- Greet guests upon arrival and assist with check-in/check-out procedures.
- Provide information to guests about hotel amenities, local attractions, and directions.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Coordinate with other departments to fulfill guest needs, such as housekeeping, maintenance, and room service.
- Maintain a clean and organized lobby area.
- Assist with administrative tasks, including answering phones, processing reservations, and handling payments.
- Ensure the security and confidentiality of guest information.
- Uphold company standards for customer service excellence at all times.

**Requirements**:

- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education or training in hospitality management is a plus.
- Must be legally eligible to work in Delhi NCR

**Job Types**: Full-time, Fresher, Internship
Contract length: 6 months

**Salary**: ₹7,000.00 - ₹10,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Work Location: In person

**Speak with the employer**

+91 9205501331

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