Customer Support Executive

2 weeks ago


Kolkata West Bengal, India Benda Infotech Full time

**Responsibilities**:

- Identify and address customer needs and concerns, escalating issues as necessary.
- Provide accurate and up-to-date information about products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Maintain a high level of customer satisfaction by building rapport and trust.
- Document customer interactions and resolutions in the CRM system.
- Contribute to process improvement initiatives.
- Participate in ongoing training and development to enhance customer service skills.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person



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