Sales and Operations Executive

2 weeks ago

Park Street HO Kolkata West Bengal, India Suhana Safar Full time

Department:* Sales and Marketing

Job Title - Sales Marketing Intern

*Location:* [Kolkata ]

*Type:* Full-Time

Years of Experience - 2 years of experience in Travel Industry would be preferable.

The Sales and Marketing Executive will be responsible for engaging with prospects and guests daily, driving sales through effective communication and relationship-building, and maintaining thorough records of interactions. This role requires a proactive approach to understanding customer needs, monitoring market conditions, and collaborating with other departments to enhance the company's brand presence.

**#### *Key Responsibilities**:*

**1. *Prospect and Guest Interaction**:*
- Interact with prospects and guests daily to generate interest and build rapport.
- Conduct calls and face-to-face meetings to engage with guests, addressing their needs and queries effectively.

**2. *Relationship Building**:*
- Build and maintain strong relationships with new and previous guests to foster loyalty and repeat business.
- Provide exceptional customer service, ensuring guests feel valued and satisfied.

**3. *Sales Record Maintenance**:*
- Maintain accurate records of all sales leads and guest accounts, documenting interactions and follow-ups.
- Utilize CRM software to manage and track guest information and sales activities.

**4. *Product Education**:*
- Educate guests on how the company's products or services can benefit them, tailoring information to meet their specific needs.
- Deliver clear and compelling product presentations to inform and persuade guests.

**5. *Market and Competitor Monitoring**:*
- Monitor the company's industry competitors, new products, and market conditions to stay informed about industry trends.
- Analyze market data to understand customer needs and adapt sales strategies accordingly.

**6. *Cross-Department Collaboration**:*
- Work closely with other departments such as Marketing, Product Development, and Customer Support to ensure cohesive brand messaging and strategy.
- Participate in team meetings and contribute to the development of marketing and sales initiatives.

**#### *Qualifications**:*
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience in sales, marketing, or a related field.
- Excellent communication and interpersonal skills.
- Ability to build and maintain relationships with clients and stakeholders.
- Strong organizational skills with attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to analyze market trends and competitor activities.

**Key Competencies**:*
- Customer Focus
- Relationship Management
- Communication Proficiency
- Market Analysis
- Team Collaboration
- Result-Driven

**Qualifications**
- Graduate in any discipline. ( Bachelor or Diploma in Tourism preferable )
- 2+ Year Experience in holidays and travel industry
- Excellent communication skills
- Should be multi-lingual
- Ability to ask open-ended questions and uncover information
- Ability to work as part of a team
- Well organized, meticulous attention to detail with ability to multi-task

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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