Banquets Booking Coordinator

6 days ago

Malad Mumbai Maharashtra, India Mauli Banquets Full time

Experience - 5+ yrs.

**Key Responsibilities**:
1. **Client Handling**:

- Attend to walk-in clients, phone inquiries, and online inquiries regarding banquet bookings.
- Understand client requirements and provide tailored solutions for events such as weddings, corporate events, and parties.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.

2. **Negotiation & Closing**:

- Negotiate pricing, packages, and terms with clients while ensuring profitability for the organization.
- Convince clients of the value and quality of the services provided.
- Finalize bookings and follow up on payments, contracts, and necessary documentation.

3. **Menu & Décor Expertise**:

- Be well-versed with the banquet’s menu options, food presentation, and customization possibilities.
- Guide clients on decoration themes, layouts, and additional services like lighting, sound, and seating arrangements.
- Coordinate with chefs and decorators to fulfill client requirements.

4. **Event Coordination Support**:

- Serve as the primary point of contact between the client and the operations team for smooth event execution.
- Assist in creating event schedules and ensuring all preparations are on track.

5. **Communication & Multilingual Proficiency**:

- Effectively communicate with clients in English, Hindi, Marathi, and Gujarati to cater to a diverse clientele.
- Resolve client queries and concerns promptly and professionally.

6. **Reporting & Follow-ups**:

- Maintain detailed records of inquiries, bookings, payments, and feedback.
- Provide regular updates to management regarding client inquiries, bookings, and potential leads.

**Skills and Qualifications**:

- **Education**: Bachelor’s degree in Hospitality, Event Management, or related field (preferred but not mandatory).
- Minimum of 5 years of experience in banquet or event coordination roles.
- Excellent communication skills in English, Hindi, Marathi, and Gujarati.
- Strong negotiation, convincing, and client-handling abilities.
- Good knowledge of menus, food presentation, and event décor.
- Proficient in using booking software, MS Office tools, and CRM systems.
- Detail-oriented with excellent organizational skills.
- Strong interpersonal skills and ability to manage multiple clients simultaneously.
- Well-groomed and professional demeanor.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Compensation Package:

- Commission pay

Schedule:

- Day shift

Work Location: In person

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