Customer Service Executive
4 days ago
Key Responsibilities:
- Respond to customer queries and customers concerns
- Provide support for data collection to enable Recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible for exhibiting the capacity for critical thinking and analysis.
- Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Skills Required:
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency in written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shifts)
IT WOULD INCLUDE VOICE PROCESSING AND SALES BOTH.
**Salary**: Up to ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you join immediately?
- Can you come to the office for a face to face interview?
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
- sales: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
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