Collections Representative
2 days ago
Hiring for Soft Collections Process
Location Malad
US Shifts
5 days working 2 days off
Rotational Shift Rotational off
Max - Gross Salary 35K
HSC Freshers are welcome
Experienced require all the relevant documents ( Mandatory)
**Role Overview**: A **Collections Agent** (sometimes called a **Collections Representative** or **Recovery Agent**) is the primary point of contact between the BPO and the customer. Their job is to reach out to clients or consumers to recover overdue debts.
**Responsibilities**:
- Negotiating payment terms and offering payment plans.
- Documenting all interactions and keeping detailed records of the collection process.
- Escalating accounts when needed, such as when payment cannot be secured or disputes arise.
- Maintaining customer satisfaction while still achieving collection goals.
- Ensuring compliance with local debt collection laws (e.g., Fair Debt Collection Practices Act in the U.S.).
**Skills Needed**:
- Strong communication and negotiation skills.
- Ability to handle difficult or confrontational customers.
- Familiarity with collections software and CRM tools.
- Basic understanding of financial terminology.
- Knowledge of debt collection regulations and compliance.
**Job Types**: Full-time, Fresher
Pay: ₹18,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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