Collections Representative

18 hours ago


Malad Mumbai Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

Hiring for Soft Collections Process

Location Malad

US Shifts

5 days working 2 days off

Rotational Shift Rotational off

Max - Gross Salary 35K

HSC Freshers are welcome

Experienced require all the relevant documents ( Mandatory)

**Role Overview**: A **Collections Agent** (sometimes called a **Collections Representative** or **Recovery Agent**) is the primary point of contact between the BPO and the customer. Their job is to reach out to clients or consumers to recover overdue debts.

**Responsibilities**:

- Negotiating payment terms and offering payment plans.
- Documenting all interactions and keeping detailed records of the collection process.
- Escalating accounts when needed, such as when payment cannot be secured or disputes arise.
- Maintaining customer satisfaction while still achieving collection goals.
- Ensuring compliance with local debt collection laws (e.g., Fair Debt Collection Practices Act in the U.S.).

**Skills Needed**:

- Strong communication and negotiation skills.
- Ability to handle difficult or confrontational customers.
- Familiarity with collections software and CRM tools.
- Basic understanding of financial terminology.
- Knowledge of debt collection regulations and compliance.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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