Administrator L3

14 hours ago

Hyderabad Telangana, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Administrator L3
- Req Id: 102952
- City: Hyderabad
- State/Province: Telangana
- Posting Start Date: 10/15/25
- Job Description:
Location - PAN Indi

WO Value - 68k

**Technical Specialist ITSM**
- Must have experience in ITSM, Integrations, support and operations activities
- Must have experience in code and update set migrations and deployment activities
- Responsible for working on the module design, giving technical inputs to custom configurations
- Strong predisposition to achieve functionality with mínimal customization
- Understand integration and dataflow diagrams, and designing the APIs that can be a point of stability to reconfigurations
- Good in problem analysis and RCA/ RITM/SLA and Major Incident management
- Knowledge of REST APIS, Oath and Tokens generations
- Knowledge of RITMs and Catalogs development, Flow approvals, CMDB etc
- Should be able to support user acceptance testing - UAT
- Should support KT and handover to operations
- CAD certification is mandator/ CSA Administrator
- Good in SOPs creations and maintenance
- Hands on to ServiceNow patch and upgrade knowledge/ cloningMust have 5+ years of experience in ServiceNow

**͏**:
**Do**
- **Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
Performance Parameter
Measure1.100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:

- Mandatory Skills: ServiceNow - IT Service Management.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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