Storage Administrator L3

4 days ago

Hyderabad, India ZL Technologies Full time

Job Description As a Dell Storage Administrator (L3), you will be responsible for managing, administering, and optimizing enterprise Dell storage solutions, including Dell EMC PowerStore, Unity, SC Series/Compellent, Isilon, XtremIO, or PowerMax. You will provide advanced technical support, resolve escalated incidents, and work closely with infrastructure, virtualization, and backup teams to ensure high availability, performance, and scalability of storage environments. Key Responsibilities: - Provide L3 operational support for Dell storage systems (PowerStore, Unity, SC Series/Compellent, Isilon, PowerMax). - Perform installation, configuration, provisioning, and administration of SAN/NAS storage systems. - Manage storage allocation, zoning, masking, LUN creation, replication, and migrations. - Implement and manage data protection, snapshots, replication, DR solutions, and backup integration. - Proactively monitor storage infrastructure performance and capacity, ensuring optimal utilization. - Troubleshoot and resolve complex storage issues escalated from L1/L2 teams. - Collaborate with VMware, Windows, Linux, Database, and Network teams for integrated solutions. - Perform firmware upgrades, patching, and storage system health checks. - Maintain and update documentation, runbooks, and SOPs. - Participate in on-call support rotation and provide RCA (Root Cause Analysis) for critical incidents. - Lead storage projects, including migrations, expansions, new deployments, and automation initiatives. - Ensure security compliance and follow ITIL processes for incident, problem, and change management. Required Skills & Experience: - Hands-on experience with Dell Compellent (SC Series), PowerStore, Unity, Isilon, or PowerMax. - Strong knowledge of SAN/NAS protocols (FC, iSCSI, NFS, SMB/CIFS). - Experience with Brocade/Cisco SAN switches (zoning, fabric management). - Proficiency in storage replication technologies (SRDF, RecoverPoint, MirrorView, etc.). - Familiarity with VMware, Windows, Linux, and backup solutions (Networker, Avamar, Veeam, etc.). - Strong troubleshooting, performance tuning, and capacity planning skills. - Scripting knowledge (PowerShell, Bash, Python) for automation is a plus. - Good understanding of ITIL processes and incident/change/problem management. - Willingness to work in rotational shifts (shift cab allowances provided). Preferred Qualifications: - Dell EMC Storage Certifications (DECS-IE, Dell EMC Proven Professional). - Experience with cloud-integrated storage solutions (Azure, AWS, GCP). - Knowledge of data governance, compliance, and cybersecurity practices. Soft Skills: - Ability to work under pressure and manage critical incidents. - Strong analytical and problem-solving skills. - Collaborative team player with mentoring ability. - Excellent verbal and written documentation skills.

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