Storage Administrator – L3(Dell)

Role Overview:

As a Dell Storage Administrator (L3), you will be responsible for managing, administering,

and optimizing enterprise Dell storage solutions (such as Dell EMC PowerStore, Unity, SC

Series/Compellent, Isilon, XtremIO, or PowerMax). You will provide advanced technical

support, resolve escalated incidents, and work closely with infrastructure, virtualization,

and backup teams to ensure high availability, performance, and scalability of storage

environments.

Key Responsibilities:

• Provide L3 operational support for Dell storage systems (EMC, PowerStore, Unity,
SC Series/Compellent, Isilon, PowerMax, etc.).

• Perform installation, configuration, provisioning, and administration of SAN/NAS
storage systems.

• Manage storage allocation, zoning, masking, LUN creation, replication, and
migrations.

• Implement and manage data protection, snapshots, replication, DR solutions,
and backup integration.

• Proactively monitor storage infrastructure performance and capacity, ensuring
optimal utilization.

• Troubleshoot and resolve complex storage issues escalated from L1/L2 teams.

• Collaborate with VMware, Windows, Linux, Database, and Network teams for
integrated solutions.

• Perform firmware upgrades, patching, and storage system health checks.

• Maintain and update documentation, runbooks, and SOPs.

• Participate in on-call support rotation and provide RCA (Root Cause Analysis) for
critical incidents.

• Lead storage projects (migrations, expansions, new deployments, automation
initiatives).

• Ensure security compliance and follow ITIL processes (Incident, Problem, Change,
Configuration Management).
Required Skills & Experience:

• 6–10+ years of experience in enterprise storage administration with Dell EMC
platforms.

• Hands-on experience with Dell Compellent (SC Series), PowerStore, Unity, Isilon,
or PowerMax.

• Strong knowledge of SAN/NAS protocols (FC, iSCSI, NFS, SMB/CIFS).

• Experience with Brocade/Cisco SAN switches (zoning, fabric management).

• Proficiency in storage replication technologies (SRDF, RecoverPoint, MirrorView,
etc.).

• Familiarity with VMware, Windows, Linux, and backup solutions (Networker,
Avamar, Veeam, etc.).

• Strong troubleshooting, performance tuning, and capacity planning skills.

• Scripting knowledge (PowerShell, Bash, Python) for automation is a plus.

• Good understanding of ITIL processes and incident/change/problem management.

• Willing to work in rotational shift (shift & cab allowances are provided).

• Prefer male candidates only.
Preferred Qualifications:

• Dell EMC Storage Certifications (e.g., DECS-IE, Dell EMC Proven Professional).

• Experience with cloud-integrated storage solutions (Azure, AWS, GCP).

• Knowledge of data governance, compliance, and cybersecurity practices.

• Strong communication and documentation skills.
Soft Skills:

• Ability to work under pressure and manage critical incidents.

• Strong analytical and problem-solving skills.

• Collaborative team player with mentoring ability.

• Excellent verbal and written communication

About ZL Technologies
ZL offers today's leading organizations the ability to comprehensively manage the entirety of their digital assets. One seamless and scalable solution can manage billions of documents and other unstructured data from a consolidated point of control.

The ZL Tech platform leverages a unified architecture that enables large enterprise organizations to solve the challenges of compliance, privacy, e-discovery, and records management, while harnessing their data for enterprise analytics and AI.

ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.