Customer Service Associate Iv

2 weeks ago

Bengaluru Karnataka, India TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Responsibility**:
This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.

Responsibilities & Qualifications
Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including
- Customer Relationship & Satisfaction
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.
- Proactive communication to Customer on pending changes to MOQ’s, Lead Time, Price Agreement expiry and visits as required
- Strategy for building positive customer relationships
- Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request)
- Complete Order management
- Billing Management - Quote follow up and proactive billing management process Metric - Billing
- Manage Service Delivery Process / Execution
- Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Weekly quote follow up, credit status monitoring and awareness of status on open quality issues
- Manage Interfaces & Build Service Culture
- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolved

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

EOE, Including Disability/Vets

  • Accounting Services Associate Iv

    1 week ago

    Bengaluru, Karnataka, India Conduent Full time

    Location Bangalore, Karnataka, India - Category Client Relationship Management & Service Delivery - Req ID 15542 - Job Type Full-time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of...

  • customer service associate iv

    2 weeks ago

    Bengaluru, India TE Connectivity Full time

    Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV Band/Level: 6-2-S Education Experience: Bachelors Degree (High School +4 years) Employment Experience: 1-3 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewStrengthens customer...

  • customer service associate iv

    4 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time US$ 40,000 - US$ 80,000 per year

    Job Posting Title: CUSTOMER SERVICE ASSOCIATE IVBand/Level: 6-2-SEducation Experience: Bachelors Degree (High School +4 years)Employment Experience: 1-3 yearsAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewStrengthens customer relationships...

  • Customer Service Associate Iv

    6 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    Company Overview: TE Connectivity has a global workforce of 89,000 employees, including more than 8,000 engineers. The company serves customers in approximately 140 countries. Position Overview: **Responsibility**: - This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders...

  • Customer Service Executive

    3 days ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Associate Iv

    3 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India Quick customer electronic service Full time

    Im looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

  • Customer Service Representative

    5 days ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Accounting Services Associate Iv

    1 week ago

    Bengaluru, Karnataka, India Conduent Full time

    Location Bangalore, Karnataka, India - Category Client Relationship Management & Service Delivery - Req ID 16429 - Job Type Full-time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of...

  • Customer Service Associate

    5 days ago

    Bengaluru, Karnataka, India Rao Holidays Full time

    **Job Description: Customer Service Associate** **Designation**: Customer Service Associate **Type**: Full-Time **Qualifications**: - Any Graduation - ASPPA Certification (preferred) **Years of Experience**: - 1 to 3 years of experience in customer service - 3+ years of experience in the US Retirement Services domain (Defined Contributions) with a focus...