International Customer Service Representative

4 days ago

Fazal Ganj Kanpur Uttar Pradesh, India Fincana Solutions Pvt.Ltd Full time

**Job Description
- International Customer Service Representative**

**No. of openings
- 2**

**Location
- Fazalganj, Kanpur**

We are hiring customer service representatives to manage customer queries and complaints. You will also be asked to do modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- 1-4 Yrs Experience in international chat and voice process.
- Excellent speaking and writing English skills.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Weekend availability

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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