International Customer Service Representative

3 days ago

Fazal Ganj Kanpur Uttar Pradesh, India Fincana Solutions Pvt.Ltd Full time

**Job Purpose**

To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases.

**Key Responsibilities**

1. To make outgoing calls to prospect customer.

2. To try and sell the products and services to the customers on call.

3. To handle objections / escalations and queries regarding the product effectively.

4. To generate more leads from the people out-called.

5. To enter the details of every interaction in the system

6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program.

7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.

8. To deliver the highest quality of service clients and ensure high customer satisfaction.

9. To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.

10. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.

11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals.

12. To own and manage specific customer programs assigned.

**Knowledge and skills**

Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.
- Minimum 12th pass with 18 years of age.
- Basic Computer knowledge
- Good telephone etiquette
- Critical thinking and problem solving.
- Worked/working with BPO Industry
- International process would be an added advantage

**Competencies**
- Customer service Orientation
- Team Working
- Flexibility
- Self Awareness and Professional Confidence
- Achievement
- Communication
- Good Aptitude

**Salary Details**:best as per industry**

**Benefits**:

- Lucrative Incentive (performance basis)

**Why to RHDL**
- State of art infrastructure
- Progressive Working Environment
- Professional Environment
- Personal and Professional Growth

**Shift Time**: Standard day shift

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9918003001

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