Tele Caller

6 days ago

Delhi Delhi, India Aone Outsourcing Solutions Full time

**Job Title: Tele caller - MBE Logistics**

**Location: New Delhi**

**Job Type: Full-Time**

**Experience: 2-4 years**

**Industry: Logistics / Courier /Supply Chain / Transportation**

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to prospective clients and explain our logistics services (e.g., freight, courier, transport, warehousing).
- Answer incoming calls and respond to customer queries related to shipment tracking, delivery status, pick-up requests, and documentation.
- Follow up on leads, quotations, and client feedback to ensure conversion and client satisfaction.
- Maintain and update customer database (CRM).

5. Inside Sales for New and Existing Customers
- Handling of Queries and Preparing Quotations to customers for Sea & Air Import-Export
- Coordinate with the operations team to resolve delivery issues or escalate concerns when necessary.
- Explain pricing, timelines, and value-added services clearly to clients.
- Achieve daily/weekly call targets and assist the sales team in lead generation and closures.

**Requirements**:

- Any Bachelor's degree.
- Good verbal communication skills in English, Hindi,
- Experience in logistics, or courier industry is an advantage.
- Basic computer knowledge and proficiency in MS Office or CRM tools.
- Strong listening, persuasion, and customer-handling skills.
- Ability to multitask and work under pressure.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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