Customer Service Executive

2 weeks ago


Mumbai, India AES INDUSTRIAL Full time

Act as a resource and support for agents with ticketing and fares questions, including branch offices as determined
- Assist with testing new ticketing automation as needed
- Assist agents with shopping for lower airfares, particularly international
- Manually store fares that error out through the automation process, as necessary
- Be aware of all debit memos received and initiate processes to minimize them (receive the wrong commission, have airlines send a debt memo and charge fee)
- Monitor applicable queues and take action depending on reason, refunds, or voids
- Quality control all international tickets issued overnight for correct commissions, lowest fare, and applicable discounts
- Update applicable resource material (commissions)
- Process voids and refunds for on-sites

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹9,613.98 - ₹28,797.88 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Thane, Maharashtra (required)

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 8873994632



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