Operation Executive

4 days ago

Chandigarh, India HMT & Holidays Pvt Ltd Full time

**Job Description: Operations Executive (Tours and Travels)**

**Job Summary**: As an Operations Executive in the tours and travels industry, you will be responsible for overseeing and coordinating the day-toto ensure the efficient delivery of travel services. This role requires a combination of organizational, communication, and problemclients and maintain operational excellence.

**Key Responsibilities**:
1. **Tour Planning and Coordination**:

- Collaborate with tour operators, hotels, and transportation services to plan and organize travel itineraries.
- Ensure seamless coordination of all elements of the tour, including accommodation, transportation, and activities.

2. **Client Communication**:

- Communicate with clients to understand their travel requirements and preferences.
- Provide clear and detailed information to clients regarding travel arrangements and itineraries.

3. **Logistics Management**:

- Coordinate transportation logistics, including booking flights, buses, and other modes of transport.
- Manage the timely and efficient transfer of clients between locations.

4. **Documentation and Compliance**:

- Ensure all necessary travel documents, permits, and visas are obtained.
- Stay updated on travel regulations and ensure compliance with industry standards.

5. **Problem Resolution**:

- Address and resolve any issues or complaints that may arise during the tour.
- Implement effective solutions to ensure customer satisfaction.

6. **Quality Control**:

- Monitor and maintain the quality of services provided by vendors, hotels, and other service providers.
- Conduct regular evaluations to identify areas for improvement.

7. **Budget Management**:

- Assist in budgeting and cost estimation for travel packages.
- Monitor expenses and ensure adherence to budget constraints.

**Skills and Qualifications**:
1. **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to interact effectively with clients, vendors, and team members.

2. **Organizational Skills**:

- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to handle multiple tasks simultaneously.

3. **Problem-Solving Skills**:

- Proactive problem-solving skills to address issues during tours.Ability to make quick decisions to ensure smooth operations.

4. **Customer Service**:

- Customer-centric approach with a focus on delivering exceptional service.
- Ability to build and maintain positive relationships with clients.

5. **Team Collaboration**:

- Collaborative mindset with the ability to work effectively in a team.Coordinate with different departments for seamless operations.

6. **Industry Knowledge**:

- Understanding of the tours and travels industry, including travel regulations and destination knowledge.
- Stay updated on industry trends and changes.

7. **Adaptability**:

- Flexibility to adapt to changing schedules, client preferences, and unforeseen circumstances.

Shift Timing: 10:30 to 7:30 pm /12:30 to 9:30
Working Days: 6 days in a week.
Location: Maya Garden, Magnesia Zirakpur, Chandigarh.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Chandigarh, Chandigarh (required)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9136517734

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