3pl Business Expert-ncg

7 days ago

Gurgaon, India H&M Full time

Company Description

Be yourself & more

**Job Description**:
**Your Responsibility**
- Maximize operational excellence by educating 3PL in the H&M system functionality and key work processes for both channels retail & online.
- Support DC operation in both retail & online DC.
- Act as NCG speaking person to global function and local sales and monitor compliance with NCG standards.
- Ensure effective and sustainable working processes at all areas and levels of the logistic operations.
- Together with the DC management team communicate and follow-up logistics goals and KPIs with then objective to achieve great customer experience, profitability and results for all brand and channels. Ensure and follow up on best practice working procedures.
- Space Management: plan and follow-up on capacity together with DC management team.
- Collaborate closely with DC management team to prevent loss.
- Support and therefore ensure accurate on time deliveries to customers through optimal capacity and lead time control.
- Keep up to date on campaigns or other sales related information and well-functioning supply chain for the customers.
- Ensure all best possible product care at logistics site, all connected working areas and during domestic transportation to customers.
- Ensure compliances to H&M logistics operations best practice work processes in all areas.
- Ensure a high customer satisfaction level through reliable logistics operations.

Additional Information
- H&M Values & Leadership as natural expression of your personality
- Strong expertise in DC -level technology infrastructure and supplementing system experience.
- Strong operation DC logistics expertise and process understanding
- Functional competencies for technology for system related operations and incidents.
- Proactive in problem solving and hands on attitude to resolving incident.
- Strong communication and coordination skills and co-create with others.
- Agile mindset with a positive attitude to change and meaningful growth.
- Inclusive and empathetic towards others whilst encouraging diversity.
- Ability to understand your impact to other and contribute to bigger picture.

Read the role description-HERE

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