Telecaller

2 weeks ago

Twentyfour Parganas District West Bengal, India Shree Ji Steel Private Limited Full time

**Job Title**: Telecaller

**Location**: Sec V, Kolkata

**Employment Type**: Full-Time

**Experience**: Minimum 1 year of relevant experience in telecalling or customer service

**Pay**: 10k to 12k per month.

**About Us**:
Shree Ji Steel Private Limited, a leading name in the steel industry, is seeking a highly motivated and knowledgeable Digital Marketing Specialist to join our dynamic team. As we continue to expand our digital footprint, we are looking for a specialist who can enhance our online presence through effective SEO strategies, website management, and data-driven marketing campaigns.

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote products/services.
- Handle inbound customer queries and resolve issues in a professional manner.
- Provide accurate information regarding products/services to customers.
- Maintain a record of customer interactions and ensure proper follow-up.
- Achieve daily/weekly/monthly call and sales targets.
- Understand and respond to customer needs and concerns.
- Build and maintain positive relationships with clients to encourage repeat business.
- Collect feedback from customers and report insights to the team.
- Collaborate with the sales and marketing team to develop effective strategies.
- Keep up-to-date with product/service knowledge to effectively handle customer inquiries.

**Requirements**:

- Minimum of 1 year of experience as a telecaller or in a related field.
- Excellent verbal communication skills and telephone etiquette.
- Strong interpersonal and customer service skills.
- Ability to handle rejection and remain positive during customer interactions.
- Good problem-solving skills and the ability to work independently.
- Basic knowledge of computer operations and CRM/telecalling software.
- High school diploma or equivalent; a bachelor’s degree is a plus.

**Preferred Skills**:

- Proficiency in multiple languages is an advantage.
- Experience in sales or lead generation.
- Familiarity with relevant products/services of the industry.

**Benefits**:

- Competitive salary and performance-based incentives.
- Training and development opportunities.
- Supportive and collaborative work environment.
- Health insurance, paid time off, etc.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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