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_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- In this role, The Order Management Team Leader has the direct management responsibility for planning, organizing, controlling, and coordinating the plan to cash function for assigned accounts. In broad terms, these accountabilities can be categorized as Supply Chain, Customer Collaboration, Revenue Stream, E-Commerce, Diversity, Policy Interpretation, People Development, and Sales Support. Critical indices include Sales Volume, Deduction Volume, Supply Chain Efficiencies, and Customer Payment Plan Efficiency._

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- Responsibilities_
- _Provide strategic and tactical leadership for the CSCs, focusing on growing volume and revenue while delivering superior customer service._
- _Build strong business relationships with all internal and external customers._
- _Ensure effective alignment with Customers exists at all levels._
- _Provide inspiration and leadership to teams in order to achieve superior business results. Areas of focus include supply chain efficiencies, service levels, productivity, quality management, sales support, and customer support._
- _Communicate Customer Supply Chain programs, objectives, and expectations to local team and Sales teams. Provide timely and meaningful business assessments to management._
- _Manage and lead all tactical Supply Chain, Financial, and Order Management activities related to assignment._
- _Manage and co-lead with Customer Supply Chain Manager all strategic Supply Chain and e-commerce activities._
- _Understand and have a working knowledge of all systems that team has primary accountability for utilizing._
- _Orchestrate team Diversity objectives and activities_
- _Foster a culture focused on Innovation, Diversity, and Results._
- _Ensure team adherence to all Kraft policy and procedures._
- _Maintain customer and industry expertise to effectively manage account planning._
- _Lead in recruitment and hiring of new personnel._
- _Develop and ensure follow through on effective personal Development Plans for all direct reports._
- _Effectively utilize all cross-functional resources to insure optimum service to internal and external customers._
- _Provide leadership to team to achieve goals. Provide ongoing feedback regarding progress made against goals._
- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _College degree preferred._
- _Relevant business experience in Customer Service Supply Chain, Sales, Logistics, or related functions._
- _Must demonstrate a high level of managerial ability, including analytical problem-solving skills, planning/decision-making abilities._
- _Functional knowledge of the credit, collection, and deduction processes._

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- Preferred Qualifications/ Skills_

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- _Through coaching skills and actions, motivates the team to accomplish goals._
- _Actively pursue and maintain relationships beyond natural work team in order to identify personal and situational opportunities._
- _Challenges the status quo and creates an environment that fosters out of the box ideas. Entrepreneurial attitude._
- _Demonstrates working smart to accomplish assignments. Provides ongoing feedback and works with employees to develop and execute impactful development plans. Jointly identifies and executes developmental moves._
- _Ensure that impactful development plans are completed leading to personal growth. Believes in continuous learning and taking advantage of new technologies._
- _Is a valuable contributor on cross-functional teams. Acting as a leader of teams provides clear direction on roles and responsibilities. Fosters a strong sense of purpose. Is inclusionary in reaching out for appropriate cross-functional resources._
- _Demonstrates a perspective and knowledge base that spans cross-functional areas. Thorough understanding of Customer Service and Sales Organization, strategies, and policies._
- _Constantly searching for best practices. Views challenges and changes as opportunities. Is a leader in implementing changes._
- _Works through conflict for win/win outcomes. Consensus builder and facilitator. High self-knowledge._
- _Demonstrates value of diversity not only in race and gender, but also in style, thought, and culture. Listen to learn. Builds relationships up and down the organization._
- _Business maturity._
- _Strong and effective presentation skills._
- _Strong organizational skills._
- _Exceptional time management skills._
- _Effective negotiating skills._
- _Ability t