Solution Advisor

Job title: Quality Audit/ Solution Advisory (Foreign language speaking professionals)

Experience Range: 3 to 4 years

Location: Locations: Across India & WFH

Total Positions: 2

Timing: 9 am to 6pm

11 am to 8pm

2pm to 11pm

Expertise: Speaking Italian, Japanese.

SL.No. Language Expertise No. of Positions to be filled

1) Italian 1

2) Japanese 1

Conduct quality assurance consultative visits to meet the unique expectations and program requirements of the assigned client.

Solution Advisor will be well versed on the assigned client’s specific examination requirements, details to execute the customer experience program, client culture/nomenclature, client resources and the methods and procedures designed by the business.

Develop and produce accurate and consistent consultations both verbally and through written reports in English.

Exercise high level of judgment in evaluating the clients’ business operations and service at an individual property level for multiple brands within varying service segment tiers, identifying areas of improvement and determining how to best communicate findings and recommendations directly to the client

Develop and deliver meaningful, accurate summary presentations to key property level executives, which connect the observations of the visit to the culture and standards of each of the client’s specific brands, helping to identify gaps in performance to improve the branded guest experience.

The Solution Advisor must interact with property management to review assessment data and independently recommend strategies and suggestions for improvement while maintaining an environment of learning for the client.

This includes Providing important quality-assurance information to clients and use discretion to determine areas where the quality of the clients’ business operations can be improved as required by their program.

Exercising initiative in formulating improvements in established business procedures during the visit.

Develop immediate rapport with the client’s property-level leadership throughout the visit to establish a level trust when delivering consultative feedback

Attend, and at times help lead team meetings and conference calls as required to meet client project requirements.

The successful Solution Advisor will possess:
**Excellent command of Japanese or Italian language** (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.

Skillful and fluid communication skills possessing the flexibility to communicate effectively with each client representative in the style and manner that they prefer.

Ability to work independently and without direct supervision, while adhering to strict deadlines.

Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients’ business models and needs.

Basic Qualifications:
Minimum of two years of **hotel operations management experience**.

Bachelor’s Degree in **Hotel/Restaurant Management, or equivalent experience strongly preferred**.

Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
iPad / tablet / notebook / smartphone functionality

Comfortable with both android and apple systems

Comfortable utilizing tablet as extra display for laptop

Laptop functionality

Video conferencing software (i.e. Zoom)

Microsoft Teams

Experience with developing and leading trainings for both individual and small teams.

Preferred Qualifications:
Bachelor’s Degree in **Hotel/Restaurant Management**, **or equivalent experience strongly preferred**.

**Salary**: ₹1,000,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 5 years (required)
- Japanese (preferred)
- Italian (preferred)