E-commerce Executive

2 weeks ago

Kolkata West Bengal, India Okie placement services private limited Full time

E-Commerce Executive contributes to the growth of E-Commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure. He/She is also responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners. The E-Commerce Executive works in a fast-paced, digitally-centric environment where he/she ensures seamless end-to-end integration of the E-Commerce business.The E-Commerce Executive is an energetic, collaborative and results-oriented self-starter. He/She is technology-savvy, structured and is able to operate well in a team under pressure. Tasks Coach the team for service performance. Coordinate order processing, delivery and returns of customer orders. Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities. Execute activities driven by data analytics. Identify strategic business partnerships. Implement customer retention and loyalty programmes. Implement e-commerce activities. Implement new business collaboration initiatives. Implement preventive and corrective measures of disaster recovery plan. Maintain business partnerships. Manage a diverse service environment. Manage operations for service excellence. Manage service quality and customer satisfaction. Monitor and maintain smooth functionality of website. Monitor fulfilment of customers' orders via store pick or delivery service. Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms. Operate and maintain existing IT infrastructure and networks based on standard operations procedures. Prepare insights report on data mining outcome. Provide specialised knowledge and insights on the development of technology strategy and roadmap. Track and report business outcome of data-driven insights

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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