Guest Experience Agent

1 week ago

Bengaluru Karnataka, India Holiday Inn Express Full time

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Experience Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeReservation Full time ₹ 9,00,000 - ₹ 12,00,000

    Guest Experience Manager JobWe are seeking a dynamic and customer-focused professional to manage guest reservations, drive sales conversions, and deliver seamless guest experiences.The ideal candidate should possess excellent communication skills, be sales-driven, customer-oriented, and detail-focused. The role involves coordinating with operations teams for...

  • Deal Desk Associate

    4 days ago

    Bengaluru, Karnataka, India Radius Agent Full time

    **About Us**: We are a dynamic SaaS company operating in the Real Estate sector, dedicated to revolutionizing how agents manage their transactions and streamline their processes. Our team is driven by innovation, collaboration, and a commitment to excellence. As we continue to expand our brokerage operations, we are seeking a talented Deal Desk Associate...

  • Guest Experience Ambassador

    6 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Sr Specialist Guest ServicesAbout the Role:As a Senior Specialist in Guest Services, you will be responsible for providing exceptional customer service experiences to our guests. You will engage with guests through various channels to deepen relationships and drive loyalty and sales.You will be empowered to make decisions and resolve guest...

  • Guest Experience Ambassador

    6 days ago

    Bengaluru, Karnataka, India beBeeAmbassadorship Full time US$ 40,000 - US$ 60,000

    Job Description:We are seeking a highly motivated Guest Experience Ambassador to join our team. As a key member of our housekeeping department, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Supports the delivery of exceptional guest experiences by ensuring all...

  • Guest Experience Ambassador

    1 week ago

    Bengaluru, Karnataka, India beBeeHospitality Full time ₹ 40,00,000 - ₹ 85,00,000

    Front Desk CoordinatorWe are seeking a Front Desk Coordinator who embodies warmth, professionalism, and attention to detail. This role is responsible for creating a lasting first impression for our guests.Key ResponsibilitiesWelcome guests warmly and efficiently manage reservations, waitlists, and seating arrangements.Assist with menu queries, special...

  • Guest Service Agent

    2 weeks ago

    Bangalore International Airport, Bengaluru, Karnataka, India Manque Global Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a...

  • Guest Experience Host

    7 days ago

    Bengaluru, Karnataka, India Databricks Full time

    GAQ426R54 **Mission** As the Guest Experience Host at Databricks’ Bangalore office, you will oversee the daily operations of our biggest office in APAC. This critical role centres you in our organisational strategy, empowering you to organize key customer interactions and shape our office environment to mirror Databricks' dynamic and inclusive culture....

  • Delivering Exceptional Guest Experiences

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Guest Experience SpecialistJob Description:The role of a Guest Experience Specialist revolves around delivering exceptional service to guests, ensuring their needs are met and exceeded. This includes greeting guests, addressing their inquiries, and providing information about services, facilities, and amenities.Responsibilities:Guest Assistance:...

  • Executive Guest Experience Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeGuestExperience Full time US$ 9,00,000 - US$ 12,00,000

    Director of Guest ExperienceJob Description:As the Director of Guest Experience, you will be responsible for achieving exceptional guest satisfaction by implementing and managing effective guest experience initiatives. Your primary focus will be on creating a positive and memorable experience for guests throughout their stay.Develop and implement strategies...

  • Guest Experience Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeHospitality Full time ₹ 4,00,000 - ₹ 8,00,000

    Room Attendant Job DescriptionWe are seeking a highly skilled and motivated Room Attendant to join our team. As a key member of our housekeeping staff, you will be responsible for ensuring that our guests receive the highest level of service and comfort in their rooms.Key Responsibilities:Provide exceptional guest service by creating a warm and welcoming...