Customer Service Assistant

2 weeks ago

Tughlaqabad Delhi Delhi, India NEXUS ENTERPRISE Full time

Interview: Only F2F

About Us:
Nexus Enterprise is a dynamic and growing [industry/sector] company dedicated to delivering high-quality solutions to government clients. We are currently seeking a skilled and experienced to join our team. We want to hear from you if you have a proven track record in successfully managing customers, understanding the orders, and securing contracts.

**Job Summary**:
Key Responsibilities:

- **Client Relationship Management**: Build and maintain strong, long-lasting relationships with clients. Serve as the primary point of contact for client inquiries and issues.
- **Account Management**: Manage client accounts by understanding their needs, objectives, and expectations. Develop customized solutions to meet client goals.
- **Inbound Inquiries**: Handle incoming client inquiries and requests promptly and effectively. Provide accurate information and resolve issues to ensure client satisfaction.
- **Outbound Follow-Ups**: Conduct follow-up calls and communications with clients to ensure their ongoing satisfaction and identify potential opportunities for growth.
- **Reporting and Analysis**: Prepare regular reports on account status, sales activities, and client feedback. Analyze data to identify trends and areas for improvement.
- **Collaboration**: Work closely with internal teams, including sales, marketing, and customer support, to ensure a seamless client experience. Communicate client needs and feedback to relevant departments.
- **Client Retention**: Implement strategies to retain clients and minimize churn. Address any issues or concerns that may impact client loyalty.
- Maintain Excels
- Handles Mails
- Excellent communication Skills
- **Customer Support**: Provide timely and accurate information about products and services. Address customer complaints and resolve issues efficiently.

Qualifications:

- **Education**: Bachelor’s degree in Business Administration, Marketing, or a related field or equilant.
- **Experience**: Proven experience in account management, sales, or customer service roles. Experience in the relevant industry is a plus.
- **Skills**: Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities and attention to detail.
- **Attributes**: Client-focused, proactive, and able to handle multiple tasks simultaneously. Strong organizational and time-management skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,187.44 - ₹35,787.46 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

Work Location: In person

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