Service Delivery Officer-retail Institutions-tasc

4 days ago

Ahmedabad Gujarat, India Kotak Mahindra Full time

Manage service and operation for TASC Location/Zone

Ø Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues

Ø Responsible for ensuring that all auditable points are recorded and maintained as per the process.

Ø Responsible for the location’s Net Promoter Score (NPS), taking corrective measure to ensure NPS target achieved month on month.

Ø Creation/ resolution of SR’s and management of customer issues in Siebel. SR’s need to be resolved within TAT.

Ø Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer

Ø Responsible for moving corporates to Net IT platform for automations of salary uploads.

Ø Ensuring that mails coming from corporates are handled promptly

Ø Handling of TOP 25 corporates with a relationship of more than 5 crores. Visiting the corporates with Service officer or sales team.

Ø Needs to remain in touch with the corporate KDMs/ Key people to help them in service issue.

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