Application Support

**JOB DESCRIPTION** Job Title**

PFS Technology - Application Support Analyst

**Business Areas Description**

**Responsibilities Include**
- Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients. Support coverage will be 24 x 7 (rota based) as part of a Global team with a follow the sun model.
- Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed.
- Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability.
- Develop and utilize core support tools and processes to perform work whilst improving day to day practices for support team members with the goal of delivering service improvements to the business.
- Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team.

**Key Skills/Experience**
Essential**:

- Require around minimum of 5 years to a max of 15 yrs of experience
- Excellent working knowledge of Linux/Unix.
- Excellent database knowledge & experience - Sybase and Oracle + SQL.
- Monitoring / Alerting and Batch / Job scheduling experience
- Cloud experience/ knowledge good to have
- Ability to work under pressure and deliver on time
- Ability to fully document solutions
- Advanced and demonstrable problem solving / analytical skills
- Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
- Effectively adapt to necessary changes in work requirements, roles and responsibilities
- Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice

**Desirable**:

- Cloud Technology AWS experience
- Capacity Management experience
- Geneos and Control M knowledge
- Informatica experience
- Project Management
- MQ/UM experience
- Product knowledge of OTC Clearing and/or Future & Options business

**Academic Qualification**

Minimum - bachelor degree in technology / management discipline

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.