Application Support Executive

7 days ago

Mumbai Maharashtra, India Extrieve Technologies Full time

**Job Category**:Onsite**Job Type**:Full Time**Job Location**:Mumbai**Qualification**:Graduation in any field**Experience**:1-3 years**Job Title**: Application Support Executive.
**Job Location**: Mumbai (HDFC Bank Kanjur Marg or Kotak Bank at Goregaon East /
Thane).
**Experience**: 1-3 Years.
**Reports To**: Onsite Team Leader
**Eligible for**: Night Shift Allowance

**Roles & Responsibilities**:
**a. Application Support & Trouble shooting**
iii. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
iv. Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
v. Undertake the task assigned to you by onsite team leader.
vi. Inform your team members of any task / activity assigned by client.
vii. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
viii. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
ix. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
x. Provide respective logs and data to backend support & development team from time to time as required.
xi. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
xii. Provide the resolution or work around to client with consultation with onsite team lead and support team.
xiii. Timely update to client of pending issue and their status.

After the training period you would be assigned to any of the
following teams
- 1. IM Team
1.1 IM Team Application Support.
1.2 IM Team Captain.
2. PM Team

**b. Installation**
i. Install Application for SIT whenever any Enhancement or Up gradation is scheduled.
ii. Install Applications on Clients UAT environment.

**c. Client Training**
i. Provide training to client’s team as and when required.
ii. Understand the implementation of enhancement / SFR and explain
same to client’s team.

**d. Eligibility Criteria**
i. BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer).
ii. Any Certification in Networking, Database Administration, Cloud Management, Windows Server, and ITES (Information Technology Enabled Services) will be added advantage.
iii. Preferred
iv. Basic knowledge of SQL Queries & Network.
vi. Good knowledge of MS Office.
vii. Excellent communication, problem-solving, and customer service skills.
viii. Ability to work independently and as part of a team.
ix. Willingness to learn new technologies and skills.

**Job Requirement:

- **
- The employees are expected to rotate in 24*7 shifts.
- Sometimes shift can be extended due to client/ team requirement.
- Predetermined weekly offs will be given as per the shift scheduler.

  • Application Support Executive

    2 weeks ago

    Mumbai, India SlashRTC Software Services Pvt Ltd Full time

    SlashRTC Software Services Private Limited **Job Title: Application Support Executive** Full-time, Work from the office **Job Location: Mumbai** **Job description**: **Responsibilities**: Resolving the tickets. Identify, investigate, and diagnose technical issues, troubleshoot, and resolve them. Issues like Password reset, account unlock, Software...

  • Application and Database Support Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Kankei Relationship Marketing Services Pvt Ltd Full time

    The position of **Application and Database Support Executive** **Application and Database Support Executive** - Software and Hardware Troubleshooting. - Monitor and adjust performance of dialer systems. - Understanding of My SQL database-design principles, data structures and optimizations. Knowledge of LINUX is must. - Ability to operate tools, components,...

  • Application Support

    2 weeks ago

    Mumbai, India Acute Informatics Pvt. Ltd Full time

    **Application support** JD - Start and stop the services - Monitor availability of services - Monitor resource utilization like space and memory - Execute any scheduled jobs (hourly / daily / End of day) - Execute jobs based on shell scripts (including back up jobs) - Escalation of user queries to Axis Bank IT Team - Basic maintenance and monitoring of OS...

  • IT Application Support

    7 days ago

    Mumbai, India FENG GROUP Full time

    Our client is a technology company with expertise in Real Time Financial Information,News Analytics and Heatmaps to Get Exclusive Coverage of Markets,Companies and Businesses. They connects decision makers in business, finance and government to a broad and dynamic network of information, news, people and ideas enabling faster, more effective...

  • Junior Application Support Technician

    7 days ago

    Mumbai, Maharashtra, India Indicia Worldwide Full time

    **About us** Indicia Worldwide is an insight and technology-led communications agency with global production expertise. **Why we exist**: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance...

  • Application Support

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Placement Local Services Full time

    **Designation - Application Support** **Salary - upto 25-30K** **Education - BSC (IT)/ BCA MCA** **Location - Andheri MIDC Area** **Working Days - Mon-Sat** **Working time - 8 to 5 Or 9-6 (Though its a Jewellery Company)** **Education - BSC IT / BCA /MCA** **Roles and Responsibilities** - As an IT Support with SQL, your responsibilities will...

  • Support Executive

    7 days ago

    Charni Road, Mumbai, Maharashtra, India SS Technologies Full time

    **Job Title**: Support Services Executive (Female Only) **Location**: Charni Road, Mumbai **Job Type**: Full-Time **Department**: IT Support Services **Reporting To**: IT Support Manager **Key Responsibilities**: - **Documentation**: Maintain accurate records of technical issues and their resolutions. - **End-to-End Support Coordination**: Act as the...

  • Support and Communication Executive

    1 week ago

    Mumbai, Maharashtra - Pune, Maharashtra, India beBeeCommunication Full time

    Customer Service and Support InternshipThe role we are seeking an applicant for is that of a call support executive who can work effectively in a remote setting. This internship will provide you with valuable experience and skills in communication and problem-solving, while contributing to our customer-centric approach.Job Description:As a call support...

  • Application Support Specialist

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeSpecialist Full time

    Our company is seeking a talented Application Support Specialist to join our team. The successful candidate will be responsible for providing technical support and expertise to internal stakeholders, ensuring the optimal performance of our applications.This role involves working closely with cross-functional teams to resolve complex application and system...

  • Application Support

    4 weeks ago

    Navi Mumbai, Maharashtra, India SJ Mobilita Full time

    Our Client is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.We are looking for someone to join their CONTROL Team, which is an enterprise level ERP solution. It offers advanced manufacturers high efficiency, precision production controls and innovative capabilities like lean,...