Application Support Executive

2 weeks ago

Mumbai Maharashtra, India Extrieve Technologies Full time

**Job Category**:Onsite**Job Type**:Full Time**Job Location**:Mumbai**Qualification**:Graduation in any field**Experience**:1-3 years**Job Title**: Application Support Executive.
**Job Location**: Mumbai (HDFC Bank Kanjur Marg or Kotak Bank at Goregaon East /
Thane).
**Experience**: 1-3 Years.
**Reports To**: Onsite Team Leader
**Eligible for**: Night Shift Allowance

**Roles & Responsibilities**:
**a. Application Support & Trouble shooting**
iii. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
iv. Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
v. Undertake the task assigned to you by onsite team leader.
vi. Inform your team members of any task / activity assigned by client.
vii. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
viii. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
ix. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
x. Provide respective logs and data to backend support & development team from time to time as required.
xi. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
xii. Provide the resolution or work around to client with consultation with onsite team lead and support team.
xiii. Timely update to client of pending issue and their status.

After the training period you would be assigned to any of the
following teams
- 1. IM Team
1.1 IM Team Application Support.
1.2 IM Team Captain.
2. PM Team

**b. Installation**
i. Install Application for SIT whenever any Enhancement or Up gradation is scheduled.
ii. Install Applications on Clients UAT environment.

**c. Client Training**
i. Provide training to client’s team as and when required.
ii. Understand the implementation of enhancement / SFR and explain
same to client’s team.

**d. Eligibility Criteria**
i. BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer).
ii. Any Certification in Networking, Database Administration, Cloud Management, Windows Server, and ITES (Information Technology Enabled Services) will be added advantage.
iii. Preferred
iv. Basic knowledge of SQL Queries & Network.
vi. Good knowledge of MS Office.
vii. Excellent communication, problem-solving, and customer service skills.
viii. Ability to work independently and as part of a team.
ix. Willingness to learn new technologies and skills.

**Job Requirement:

- **
- The employees are expected to rotate in 24*7 shifts.
- Sometimes shift can be extended due to client/ team requirement.
- Predetermined weekly offs will be given as per the shift scheduler.

  • Application Support Executive

    1 week ago

    Mumbai, Maharashtra, India SRI TRADER Full time

    Job Description:Job Title: - Sr. Executive/ Assistant Manager - Application Support - Financial Services - Mumbai Job Responsibility - Implement and advise automation routines as per business requirements - Support with timely and defect free delivery on project activities - Help testing product functionality delivered by technology implementation...

  • Application Support Executive

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Aryaa International Full time

    **We have opening for Application support Executive Profile for C.B.D.Belapur Location, Minimum 4 Year of Experience Required.** **Job Decsription** - Knowledge of SQL. - Client L1/L2 Support tasks include, but are not limited to, attending Client calls remotely, guiding users in their queries using Skype/Teamviewer, relevant training, proposing...

  • Mis Executive

    2 days ago

    Mumbai, Maharashtra, India The Executive Full time

    **Designation**: MIS Executive **Location**:Mulund, Mumbai **Qualification**:Graduate **Experience**:2 to 3 Years **Salary Range**: Up to 3 LPA **Roles & Responsibility**: **1. Stock Report Management**: - Maintain and update stock reports regularly. - Reconcile stock data to ensure accuracy. - Generate periodic stock analysis and reports for...

  • Sales Representative

    7 days ago

    Mumbai District, Maharashtra, India Easy Application Full time

    Easy Application, specializing in supporting students pursuing studies abroad in China, Cyprus, and France, is looking for a Sales Representative or Business Introducer to expand our client base. Your primary mission will be to identify, attract, and guide students interested in using our services. **Your Responsibilities**: - Prospect potential students...

  • Application Support

    3 days ago

    Mumbai, Maharashtra, India Comunus Technologies Pvt.Ltd Full time

    ComUnus is **#Hiring** For Application Support !! No of position : 6 Min.Exp.Req : 3 Years Work Location : Mumbai WORK FROM OFFICE !! Immediate Joiners are preferred !! Roles & Responsobilities: - Should Have Knowledge About The Flow Of Application Support. - Should Have Knowledge Of Sql. - Strong SQL Queries, Joints Knowledge, Experience Connecting To...

  • IT Application Support

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India TeamPlus Staffing Solution Pvt Ltd Full time

    Skills - Proactive with excellent communication skills; lively, friendly, sociable personality - Understanding of RDBMS Basics (MS SQL Server) (SQL Server). - Applications administration, and support experience. - Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand, and troubleshoot internally...

  • Client Services

    2 weeks ago

    Mumbai, Maharashtra, India U-TO solutions Full time

    **Summary of Position**: **Key Responsibilities (Job Description)**: - Must have experience in Application support(non-technical) along with regular customer support. - Need to have ability to understand the complex Applications. Having ERP support experience is an added advantage. - Interact with clients and build relationships with them while ensuring...

  • IT Application Support Junior Executive

    3 days ago

    Mumbai, Maharashtra, India Talent Scout Consultancy Full time

    Good Day, We are hiring for an IT Application Software Junior Executive in Mumbai. JD: - Proficient in troubleshooting and problem-solving. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively in a team environment. - Knowledge of system integration via API’s, XML/HTML files - Good Knowledge of excel,...

  • Associate, Application Support, Technology and

    1 week ago

    Mumbai, Maharashtra, India DBS Bank Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...

  • Application Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Gentoro People Consulting Full time

    **Job Title**:Application Support Engineer (Banking Domain)** **Location : Vikhroli, Mumbai.** **About the role**: **Key Responsibilities**: 1. Manage and maintain **SQL** databases, ensuring smooth operation and performance optimization. 2. Provide support for Windows operating systems, including networking issues. 3. Oversee and troubleshoot IIS...