Inbound Customer Service Representative

19 hours ago


Delhi Delhi, India Cognify Digital Private Limited Full time

We are looking for a customer-oriented service representative CSR will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- **Responsibilities **_
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,173.66 - ₹18,821.04 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person



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