Inbound Customer Service Representative

4 weeks ago

Delhi, India Crimson Schools Full time

About Invent're:

Invent're is a platform built to transform the education ecosystem with value added services. Invent're provides the complete range of selection from bags, book and uniforms for more than 10,000 students growing to 100,000, stationary, shoes, along with services organizing sports competitions and leagues, fundraisers for scholarships, networking through alumni engagement events, incremental revenue generation opportunities to achieve organizational growth. The company's goal is to personalize, customize and reinvent brand specific inventory kits for K12 Schools. Invent're is headquartered in Hyderabad, India.

Role Summary: We are seeking committed professionals to join our Customer Support Team, responsible for directly handling customer calls, resolving product and delivery-related queries, and ensuring a seamless support experience. The role demands clarity in communication, a solution-oriented mindset, and the ability to manage interactions with speed and professionalism.

Key Responsibilities:

  • Respond to Customer Inquiries: Answer incoming calls, emails, and messages from customers regarding orders, deliveries, product details, and general queries.
  • Resolve Complaints Effectively: Investigate customer complaints related to delayed, incorrect, or damaged deliveries and provide prompt, empathetic solutions.
  • Maintain Accurate Records: Document all customer interactions, complaints, resolutions, and delivery updates in the CRM system to ensure complete and organized records.
  • Escalate Complex Issues: Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action.
  • Follow-Up Communication: Proactively follow up with customers to confirm resolution of issues and satisfaction with the support provided.
  • Support post-sales Service: Handle requests related to returns, replacements, exchanges, or refunds in coordination with internal teams.
  • Feedback and Improvement: Collect and share customer feedback and recurring issues with the operations team to improve processes and service quality.

CANDIDATE PROFILE SPECIFICATIONS:

EDUCATION: Bachelor's degree in Business, or related field.

EXPERIENCE:

  • Minimum 1–3 years of experience in customer support or preferably in e-commerce, logistics, or B2B product environments.

SKILLSET:

  • Communication: Excellent verbal and written communication skills in English and Hindi.
  • Problem Solving: Strong analytical skills to investigate and resolve complaints.
  • Customer Focus: Empathetic approach and a genuine desire to help customers.
  • Organization: Ability to document interactions and maintain records accurately.
  • Coordination: Comfort working across teams including warehouse, logistics, and sales.
  • Technical Skills: Familiarity with CRM tools, basic Excel, and order management software.
  • Time Management: Ability to handle multiple queries and issues under deadlines.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

Experience:

  • Inbound voice: 2 years (Required)
  • Customer service: 2 years (Required)
  • Customer support: 2 years (Required)

Work Location: In person

Speak with the employer

  • Inbound Customer Service Representative

    3 weeks ago

    Delhi, India Avalanche High-Tech Enterprise Full time

    Company DescriptionAvalanche High-Tech Enterprise offers a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all business needs. Our platform efficiently connects employers with the right candidates through advanced tools and algorithms, and provides a wide array of IT services...

  • Customer Care Representative

    2 hours ago

    Delhi, India T A Solution Full time

    Job Opening for Customer Care Representative (inbound & Outbound Process) - Delhi Posted on -November 2, 2015 We have urgent opening for experienced Customer Care Representative (inbound & Outbound Process). Plese go through the details: **Experience**: Min 2 year **Location**: Delhi **Company**: Beauty Services **Qualification**: Any Graduate with good...

  • Inbound Customer Service Representative

    2 days ago

    Delhi, Delhi, India TALENT FUTURE SERVICES Full time

    *Hiring for Inbound customer service* *Excellent English only* *Location Mohan estate delhi* *15 days training paid at gurgaon udhyog vihar* *5.5 days and day shift any 9 hours including break of 1 hour* *Must be graduate* *Fresher and experienced - calling team - 80 calls per day* *Salary bracket for exp in customer service - up to 35k in hand* *For...

  • Inbound Customer Service Representative

    2 hours ago

    Delhi, Delhi, India Cognify Digital Private Limited Full time

    We are looking for a customer-oriented service representative CSR will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency - **Responsibilities **_ - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...

  • Inbound Customer Service

    5 days ago

    Delhi, Delhi, India Talent Futures services Full time

    *Hiring for Inbound customer service* *Excellent English only* *Location Mohan estate delhi* *15 days training paid at gurgaon udhyog vihar* *5.5 days and day shift any 9 hours including break of 1 hour* *Must be graduate* *Fresher and experienced - calling team - 80 calls per day* *Salary bracket for exp in customer service - up to 35k in hand* *For...

  • Customer Service Representative

    1 week ago

    New Delhi, India TalentBridge Full time

    US Working Hours.Rotational Shift (Monthly Basis)Cab Services are provided.As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for online...

  • Customer Service Representative

    1 week ago

    Pitampura, Delhi, Delhi, India LAVNA Full time

    Looking for a Male Customer support representative to handle customer support calls. Should be knowing Hindi and English both, would be taught the work. Handle customers' inbound and outbound calls, solving queries. Telling them about products and services Roles & responsibilities would include: - Answering questions about a company's products or...

  • Customer Service Representative

    5 days ago

    Pitampura, Delhi, Delhi, India LAVNA Full time

    Looking for a Female Customer support representative to handle customer support calls. Should be fluent in English, she would be taught the work. Handle customers' inbound and outbound calls, solving queries. Telling them about products and services Roles & responsibilities would include: - Answering questions about a company's products or services. -...

  • Customer Service Representative

    4 days ago

    Delhi, Delhi, India Rhodatech Private Limited Full time

    Job Vacancy is off telecaster representative, the daily task is just to receive inbound customer calls and support their queries. **Job Types**: Full-time, Permanent, Fresher Pay: ₹11,173.45 - ₹16,542.80 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher...

  • Inbound Customer Service Representative

    1 week ago

    Delhi, Delhi, India Crimson Schools Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    About Invent're:Invent're is a platform built to transform the education ecosystem with value added services. Invent're provides the complete range of selection from bags, book and uniforms for more than 10,000 students growing to 100,000, stationary, shoes, along with services organizing sports competitions and leagues, fundraisers for scholarships,...