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Customer Support Executive

3 weeks ago

Bengaluru District Karnataka, India Swenlog Supply Chain Pvt Ltd Full time

**Company Description**

SWENLOG SUPPLY CHAIN SOLUTIONS PVT LTD is a leading transport and logistics company based in Bengaluru, India. Since its founding in 2020, we have been providing dedicated transport, logistics, and warehousing solutions with customized personal service and guaranteed quality. With branches in Chennai, Bangalore, Tirupur, Coimbatore & Tuticorin, we keep businesses in motion and cargo on track.

**Role Description**

We are seeking enthusiastic and dedicated individuals to join our team as Fresher Customer Support Representatives in the field of freight forwarding. As a crucial part of our operations, you will be responsible for providing exceptional customer service to our clients, ensuring smooth communication and coordination throughout the freight forwarding process.

**Responsibilities**:

- Assist customers with booking and tracking shipments, providing accurate and up-to-date information as needed.
- Coordinate closely with internal teams, including operations and logistics, to ensure timely delivery and resolution of customer issues.
- Handle customer complaints and concerns with empathy and efficiency, striving to achieve satisfactory outcomes.
- Maintain detailed records of customer interactions and transactions, including relevant documentation and communication logs.
- Stay updated on industry trends and regulations related to freight forwarding, continuously expanding knowledge and skills.

**Requirements**:

- Bachelor's degree in Business Administration, Logistics, or related field preferred.
- Strong communication skills, both verbal and written, with fluency in English & Kannada.
- Excellent interpersonal skills, with the ability to build rapport and establish trust with customers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Willingness to learn and adapt to new processes and technologies.

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person