Customer Relation Coworker

**Job ID**: 288171
- **Date posted**: 15/05/2025

**Who you are**As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance.You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. You should have experience of customer focus and customer service and experience of working in a high volume and fast-paced retail environment. You should be good at quickly should building rapport with people from different (cultural) backgrounds You should have emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers). You should have the ability to prioritise and organise own work to make efficient use of time available and the ability to use and take personal initiatives and to make considered decisions. The IKEA values should reflect your own values and give me energy. You should be passionate about growing business and people together using the experience and skills of our people in the best way. You should be driven to exceed goals and enjoy working in a fast-paced and future-oriented retail environment. **Your responsibilities**Your responsibilities will be as below
- Optimise the relationship with our customers to drive sales growth and sustained long-term profitability
- Ensuring you know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers
- Understanding the importance of accurate stock inventory and how my own actions impact on this.
- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
- Contributing to department’s action plan and taking ownership for your part in its delivery.
- Listening to feedback from customers when it is given and passing this on to your manager.
- Working with managers to identify solutions to customer issues.
- Should know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
- Should have an overview of the store action plan and understand how the Customer Relations action plan supports this.
- Know our daily and weekly service targets and this drives me to improve our service delivery.
- Understand the impact of your actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
- Should follow cash handling procedures to ensure the security of all monies received.

**Together as a team**At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people WE ARE AN EQUAL OPPORTUNITY EMPLOYER:At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.