Customer Relationship Executive

22 hours ago

Jodhewal Ludhiana Punjab, India Sabh Kuch Financial Solutions Full time

_ **SABH KUCH FINANCIAL SOLUTIONS**_
- **(A Lendig & Financial Institution Of Used Auto, Car Loan, Business Loan, Property Purchasing ,Construction Loan, Mortgage Loan, Having Other Facilities Of Finance At Variable Rates Or Intrests ) **_

Roles & Responsibility Of CRE (Customer Relationship Executive ) Or Right Hand Of Company
- Implement processes for consistent team handling of customer complaints
- Analyzes and reports performance data on customer escalation trends and business improvement plans
- Proactively identifies issues and implements plans to resolve them
- Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
- Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
- Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
- Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
- Plans, develops, and administers customer service improvement programs in alignment with company objectives
- Implements company policy, procedures, standards, and goals
- Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives

**E-Mail

Contact No -919888483200 (CEO)

Mr Paras Bhalla

**Job Types**: Full-time, Fresher

**Salary**: ₹10,500.00 - ₹27,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Field sales: 2 years (required)
- Customer service: 2 years (required)
- Management: 1 year (required)

**Language**:

- English, Hindi, Punjabi (required)

License/Certification:

- Driving Licence (required)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Jodhewal, Ludhiana, Punjab (required)

Ability to Relocate:

- Jodhewal, Ludhiana, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9888483200

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