Front Desk Executive

2 days ago

Kochi Kerala, India Retrieve Health & Wellness Full time

**Job Title: Front Desk Executive - Retrieve Health & Wellness, Ernakulam**

**Job Type**: Full-time

**Salary**: Rs. 18,000/- Rs. 20,000/
- Join our team at **Retrieve Health & Wellness**, where hospitality meets elegance in the heart of Ernakulam. We are seeking a dynamic Front Desk Executive to be the face of our boutique hotel, ensuring exceptional guest experiences from check-in to check-out.

**Key Responsibilities**:

- **Guest Reception and Check-in/Check-out**: Warmly welcome guests upon arrival, efficiently handle check-ins and check-outs, and provide accurate information about hotel services, amenities, and local attractions.
- **Customer Service Excellence**: Anticipate guest needs and respond promptly and professionally to all inquiries and requests. Maintain a courteous and efficient approach to problem-solving to ensure guest satisfaction.
- **Reservation Management**: Manage room reservations using our hotel management system, ensuring accuracy in bookings and cancellations. Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
- **Communication Hub**: Serve as a central point of communication between guests and hotel departments. Relay messages, coordinate special requests, and assist with additional services as needed.

**Qualifications**:

- Proven experience as a Front Desk Executive or similar role in the hospitality industry.
- Exceptional customer service skills with a friendly and professional demeanor.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and hotel management software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Fluency in English and Malayalam; knowledge of additional languages is a plus.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for career growth and development.
- Pleasant working environment in a stylish boutique hotel.

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Ernakulam, Ernakulam - 682017, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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