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Patient Communication Coordinator

2 weeks ago

Greater Kailash II Delhi Delhi, India Centre for Child and Adolescent Well Being Full time

**ROLES AND RESPONSIBILITIES FOR PATIENT COMMUNICATION COORDINATOR**

**1. Call Management and Patient Interaction**
- Proactively manage and handle a high volume of inbound and outbound patient calls for appointment scheduling, queries, and follow-ups.
- Demonstrate strong call-making and attending skills with professionalism, ensuring patient concerns are addressed promptly.
- Efficiently handle challenging patient interactions, offering clear information and solutions with a calm demeanour.

**2. Appointment Scheduling**
- Use MS Excel and other relevant tools to accurately schedule, organize, and manage appointments for domestic and international clients.
- Support in Implementation of innovative scheduling techniques to reduce patient wait times, ensuring a streamlined experience.

**3. Written Correspondence**
- Manage written communication on behalf of Dr. Deepak, addressing both internal and external stakeholders.
- Draft clear, professional letters and official correspondences.

**4. Language Proficiency**
- Exhibit proficiency in written and spoken English and Hindi, ensuring clear, professional communication.
**- **Post-graduate degree in HR, Communications, Marketing, Hospitality, English, Stenography, or related fields.
- **Experience in call-making, particularly in call centers or similar environments,** with a strong focus on handling patient calls.
- Strong communication skills in managing calls, crafting written communication, and overseeing financial transactions.
- Ability to handle high-pressure situations with composure and professionalism, especially during patient interactions.
- Excellent organizational skills and attention to detail in managing appointments and patient queries.

**Salary offered: 40,000- 45,000 (open to negotiation)**

Pay: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Greater Kailash Ii, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable handling 50+ calls per day?
- Have you worked in a hospital/ clinic before?

**Experience**:

- total work: 2 years (required)

Work Location: In person

Expected Start Date: 12/11/2024